Frequently Asked Questions

"This platform allows you to explore MTN digital services, discover ongoing promotions, subscribe to services, and get more information about each offering. You can also leave comments and rate services based on your experience. "

Yes. The platform is fully bilingual. You can switch between English and French at any time for a smoother and more personalized experience.

Yes. Simply select the service you are interested in and follow the subscription instructions displayed. Depending on the service, you can subscribe via USSD, SMS, Mobile Money, or direct links.

Yes. You can rate services and leave comments directly on each service page. Your feedback helps improve service quality and user experience for everyone.

All active promotions, discounts, and free trials are highlighted on the platform homepage or within each service page. Make sure to check regularly so you don’t miss new offers.

You can subscribe through the service link, USSD code, SMS, or MTN app depending on the service. Follow the instructions displayed on your screen and confirm your subscription to start enjoying the content.

Subscription prices vary by service. Most services offer daily, weekly, or monthly plans so you can choose the option that best suits your budget and usage.

Some services offer free trials, promotional access, or selected free content for a limited period. After the free period ends, standard subscription charges may apply unless you unsubscribe before renewal. Availability of free access depends on the service and current promotions.

Yes. Many digital services support payment through MTN Mobile Money (MoMo). Depending on the service, you may be able to pay directly through the subscription flow, or by confirming a Mobile Money payment request on your phone.

Yes. Most digital services renew automatically at the end of your subscription period if you have enough airtime available.

Auto-renewal means your subscription is automatically renewed at the end of your current plan period so you can continue enjoying the service without interruption. The subscription fee is deducted automatically if you have enough balance available. You can stop auto-renewal at any time by unsubscribing from the service.

Most services also offer once-off subscription options. With a once-off plan, you are charged only once and your access automatically stops at the end of the subscription period with no automatic renewal. You can subscribe again anytime if you wish to continue enjoying the service.

"You can check your active digital services by dialing *174#. Select: 2: Unsubscribe Then 1: Lifestyle You will see the list of services currently active on your number and can choose to manage or unsubscribe from them directly."

"You can manage or stop your subscriptions at any time using the USSD menu. Simply dial *174#, then select: 2: Unsubscribe Then 1: Lifestyle From there, you can either choose a specific service you want to unsubscribe from or select the option to unsubscribe from all active services at once. Once confirmed, auto-renewal will be stopped immediately for the selected services."

Charges apply once a subscription is active, whether or not the service is used during the subscription period. We recommend unsubscribing if you no longer wish to continue the service.

Some services require an internet connection to access videos, games, music, or online content. Others, especially SMS or USSD-based services, can work without internet access.

Most services are available on smartphones, while some are also accessible on feature phones (Tchoronko). Compatibility may vary depending on the service and your device type.

First, check your internet connection and ensure you have an active subscription. If the issue continues, try restarting your phone or contact customer support for assistance.

This depends on the service. Some services allow access on multiple devices, while others are limited to one account or one device at a time.

You can contact customer support through the MTN customer care number 8787, official social media pages, or the support contact provided on the service platform.

Promotional offers are special campaigns that may include bonuses, discounts, or free incentives for a limited time. Each offer has specific conditions such as eligibility, timing, or usage rules that must be met to benefit.

You may not have received the benefit if the promotion had already ended, if the eligibility conditions were not met, or if the offer had specific limitations that were not fulfilled.

All promotional details, including terms, conditions, and validity, are available on the platform and on promotional materials. We recommend always checking these details before subscribing or participating.